Shipping & Customs Info

Everything you need to know about international delivery, VAT, and customs fees

🌍 Where do you ship from?

All orders are shipped from my pottery studio in Tel Aviv, Israel.

Each piece is handmade to order with great care, packed securely, and shipped worldwide via trusted postal or express carriers.

📦 Do you ship internationally?

Yes! I ship to most countries, including the United States, Canada, Australia, the UK, and many others. If your country isn't listed at checkout, feel free to contact me and I’ll be happy to check for you.

⏱️ How long does it take to ship?

Each piece is made by hand and takes time. Please allow 6–8 weeks for crafting before shipping.
Once shipped, delivery times vary by country:

  • USA & Canada – 7–14 business days 

  • Australia & New Zealand – 20-30 business days 

  • Europe – 7–12 business days (see VAT info below)


💰 Will I have to pay customs or taxes?


🇺🇸 United States

As of August 29, 2025, all shipments to the United States may be subject to a 15% import duty, in accordance with updated U.S. customs regulations.

Note: Taxes and customs fees are not included and must be paid upon delivery

 


🇨🇦 Canada

Canadian customs typically charge GST or HST, customs processing fees, and sometimes duty based on the value and type of goods. You may be contacted by Canada Post or your local customs office to pay these charges before delivery.

Note: Taxes and customs fees are not included and must be paid upon delivery

 


🇪🇺 European Union (EU)

If you live in the EU, please note that your order is being shipped from outside the European Union. When your package arrives, your local customs authority may ask you to pay:

  • VAT (Value Added Tax)

  • Customs or import duties (in some cases)

These charges are not included in your payment on my website and must be paid separately to your local postal or customs office before delivery.

Note: Taxes and customs fees are not included and must be paid upon delivery

The EU General Product Safety Regulation (GPSR)

Product Name / Ceramic Kitchenware

EU Responsible Person (RP):
Fábulas Celestiais Unipessoal Lda
Rua 1º de Abril Nº2/4, Abrunheira
2710-094 SINTRA, PORTUGAL
📧 rp@efcemail.com

Product Information:

Handmade ceramic kitchenware and tableware made from stoneware clay sourced from:
COLLET, KPCL, LAGUNA, SIBELCO, VALENTINE CLAYS.
Glazed with food-safe glazes from: AMACO, LAGUNA, MAYCO, TERRA COLOR, WELTE.
All glazes are lead-free and cadmium-free, compliant with EU Regulation (EC) No 935/2004.

 

 

Care Instructions:

✔ Dishwasher safe
 ✔ Microwave safe (heat only with food or liquid inside)
 ✔ Oven safe (avoid thermal shock)
 ✘ Avoid sudden temperature changes (e.g., hot pottery on cold/wet surfaces)
 ✘ Do not expose to strong chemicals or leave in prolonged humidity
 ✔ Wash before first use

 

 

Warnings:

⚠ Not suitable for children under 3 years. May contain small parts or breakable edges.
⚠ Handle with care to avoid chipping or injury.

 

 

Tested & Certified For:

• Heavy Metal Release: ISO 6486-1 & ISO 6486-2
• Thermal Shock Resistance: ISO 7086
• Mechanical Strength & Durability
• Non-Porous Surfaces: Preventing microbial contamination

 

🇬🇧 United Kingdom

UK customers may need to pay VAT and possibly handling fees upon delivery. The rate is typically 20% of the item’s value. Please check with Royal Mail or your local authority for current rules.

Note: Taxes and customs fees are not included and must be paid upon delivery



🇦🇺 Australia

Australian orders are usually smooth, but customs may apply GST (Goods and Services Tax) and a clearance fee if the parcel’s value exceeds AUD $1,000.

Note: Taxes and customs fees are not included and must be paid upon delivery



🌎 Other Countries

If you're ordering from elsewhere, we recommend checking with your local customs authority about any import rules or fees.

Note: Taxes and customs fees are not included and must be paid upon delivery


⚠️ A note about customs delays

Customs procedures and delays vary by country and are beyond my control. I always do my best to ship promptly and prepare clear documentation to help avoid delays. If your parcel is held at customs, they may contact you for more information.


📨 Still have questions?

I’m always happy to help. Feel free to contact me before placing your order if you’re unsure about shipping or customs for your location.