Shipping & Customs Info

Everything you need to know about international delivery, VAT, and customs fees

🌍 Where do you ship from?

All orders are shipped from my pottery studio in Tel Aviv, Israel.

Each piece is handmade to order with great care, packed securely, and shipped worldwide via trusted postal or express carriers.

📦 Do you ship internationally?

Yes! I ship to most countries, including the United States, Canada, Australia, the UK, and many others. If your country isn't listed at checkout, feel free to contact me and I’ll be happy to check for you.

⏱️ How long does it take to ship?

Each piece is made by hand and takes time. Please allow 6–8 weeks for crafting before shipping.
Once shipped, delivery times vary by country:

  • USA & Canada – 7–14 business days 

  • Australia & New Zealand – 20-30 business days 

  • Europe – 7–12 business days (see VAT info below)


💰 Will I have to pay customs or taxes?


🇺🇸 United States

As of August 29, 2025, all U.S. orders ship DDP, which means the 15% customs duty is already prepaid by me.

In the unlikely event that your local customs applies any additional fees, those would be the customer’s responsibility — but most orders arrive with no extra charges at all.

 


🇨🇦 Canada

Canadian customs typically charge GST or HST, customs processing fees, and sometimes duty based on the value and type of goods. You may be contacted by Canada Post or your local customs office to pay these charges before delivery.

Note: Taxes and customs fees are not included and must be paid upon delivery

 


🇪🇺 European Union (EU)

Will I have to pay customs duties on orders shipped to the European Union?

From July 1, 2026, the European Union introduced new import regulations for goods shipped from countries outside the EU. Under these rules, orders with a value of less than €150 may be be subject to a fixed customs duty of €3 per individual item, not per order. Depending on your country's regulations, additional charges such as VAT, customs duties, or other import fees may also apply.

Any applicable import taxes and fees are the responsibility of the recipient, not the sender. These charges are determined by your local customs authorities, are not included in your order total or shipping cost, and, if applicable, will be collected by the shipping carrier or your local customs office at the time of delivery or before your order is released for delivery.

    The EU General Product Safety Regulation (GPSR)

    Product Name / Ceramic Kitchenware

    EU Responsible Person (RP):
    Fábulas Celestiais Unipessoal Lda
    Rua 1º de Abril Nº2/4, Abrunheira
    2710-094 SINTRA, PORTUGAL
    📧 rp@efcemail.com

    Product Information:

    Handmade ceramic kitchenware and tableware made from stoneware clay sourced from:
    COLLET, KPCL, LAGUNA, SIBELCO, VALENTINE CLAYS.
    Glazed with food-safe glazes from: AMACO, LAGUNA, MAYCO, TERRA COLOR, WELTE.
    All glazes are lead-free and cadmium-free, compliant with EU Regulation (EC) No 935/2004.

     

     

    Care Instructions:

    ✔ Dishwasher safe
     ✔ Microwave safe (heat only with food or liquid inside)
     ✔ Oven safe (avoid thermal shock)
     ✘ Avoid sudden temperature changes (e.g., hot pottery on cold/wet surfaces)
     ✘ Do not expose to strong chemicals or leave in prolonged humidity
     ✔ Wash before first use

     

     

    Warnings:

    ⚠ Not suitable for children under 3 years. May contain small parts or breakable edges.
    ⚠ Handle with care to avoid chipping or injury.

     

     

    Tested & Certified For:

    • Heavy Metal Release: ISO 6486-1 & ISO 6486-2
    • Thermal Shock Resistance: ISO 7086
    • Mechanical Strength & Durability
    • Non-Porous Surfaces: Preventing microbial contamination

     

    🇬🇧 United Kingdom

    UK customers may need to pay VAT and possibly handling fees upon delivery. The rate is typically 20% of the item’s value. Please check with Royal Mail or your local authority for current rules.

    Note: Taxes and customs fees are not included and must be paid upon delivery



    🇦🇺 Australia

    Australian orders are usually smooth, but customs may apply GST (Goods and Services Tax) and a clearance fee if the parcel’s value exceeds AUD $1,000.

    Note: Taxes and customs fees are not included and must be paid upon delivery



    🌎 Other Countries

    If you're ordering from elsewhere, we recommend checking with your local customs authority about any import rules or fees.

    Note: Taxes and customs fees are not included and must be paid upon delivery


    ⚠️ A note about customs delays

    Customs procedures and delays vary by country and are beyond my control. I always do my best to ship promptly and prepare clear documentation to help avoid delays. If your parcel is held at customs, they may contact you for more information.


    📨 Still have questions?

    I’m always happy to help. Feel free to contact me before placing your order if you’re unsure about shipping or customs for your location.