FAQ

Important Update for European Customers

Dear Valued Customers,

I want to share an important update regarding shipments to Europe. Due to new regulations under the General Product Safety Regulation (GPSR), I am currently unable to ship my pottery to customers in the European Union.

These new rules, effective December 2024, apply to all manufacturers outside Europe—big and small alike. They require compliance with strict safety standards and the appointment of a European-based representative, which involves significant costs. Unfortunately, as a small business, these expenses are currently beyond my reach.

Please know that I am actively exploring solutions to comply with these regulations. I remain hopeful that affordable options will become available for small businesses like mine in the near future.

Thank you for your understanding and continued support during this challenging time. I look forward to resuming shipments to Europe as soon as I can.

 

AUSTRALIAN CUSTOMERS

Due to ongoing disruptions in international shipping, deliveries to Australia may take longer than our usual estimated timeframes. We are closely monitoring the situation and working to ensure your order reaches you as quickly as possible. We appreciate your understanding and patience during this time.

GERMAN CUSTOMERS

Mad about pottery is registered in compliance with the VerpackG LUCID Act.
As a German customer you can send back all package materials back to me to this address:
Gittit Rad-el
19, Dov Gruner
Tel-Aviv, 6949818
Israel

 

UK CUSTOMERS

Starting January 1, 2021, as part of Brexit, a new set of VAT rules will apply in the UK.
All goods imported from Israel to the UK will be subject to VAT.
As per my understanding, the onus is on the importer to pay the VAT.

Are your products human, dishwasher & microwave safe?

All of my products are made with a lead-free non-toxic glaze and are perfectly happy to be eaten off of, drunken out of and enjoyed thoroughly. Everything is dishwasher, oven and microwave safe.

Please don't microwave an empty ceramic vessel. If there is no food or liquid in the bowl to absorb the microwave energy, the ceramic material itself can become excessively heated and potentially crack or shatter.

How close will the item I receive be to the photo shown in the listing?

Every item in my shop is handmade, so sometimes there are slight variations in color and size. Isn’t that the charm of old-school craftsmanship though?

Also, keep in mind that every computer monitor/phone screen displays colors a little differently.

Custom and personalized orders

I’d love to hear all about your custom order requests and I’m sure I will be able to craft something we will both enjoy. Drop me a convo and we can get started.

Do you offer gift wrapping or packaging?

I package all of my orders with an abundance of clean, new packing materials, and I aim to use as much recycled material as possible. If you'd like gift wrapping, you can select the option to pay for gift wrapping during checkout.

Purchasing with a Credit Card through PayPal

Click Check out with PayPal and you’ll be redirected to PayPal. Instead of choosing to pay with your PayPal account, select Pay with Debit or Credit Card.
You'll be prompted to fill in your billing and credit card information.
Enter your email address so PayPal can send you a receipt.

Item Description

If you have any doubt or question about an item let me know before your purchase and I’ll be happy to clarify. gigi@madaboutpottery.com

Do you accept returns and exchanges?

Yes! I gladly accept returns and exchanges within five days of delivery as long as the items are shipped back within 14 days at the expense of the buyer.

If your order came broken or damaged in any way - please let me know and send me a picture right away - so I can work on resolving the issue.

That being said, I don’t accept returns or exchanges for sale items or personalized orders. 

The item must be in returned in tip-top shape and any loss in value is the buyer’s responsibility.

Can I contact you with questions about items in your shop?

Please feel free to contact me with any questions, concerns, thoughts or compliments. I love to hear from potential customers and fellow pottery lovers around the world. 

gigi@madaboutpottery.com

When will my order ship?

Since my shop is a one-woman show, every piece is made to order - meaning, I start working on your piece(s) only after your order has been placed. This allows me to maintain the high craftsmanship in my pottery, and to create pieces that are 100% uniquely made for you.

It generally takes me 6-8 weeks to make most pieces.
Dinnerware and larger orders may take up to 8-12 weeks to make.

Delays may occur that are beyond my control, but I will be sure to keep you posted should there be any unexpected changes. 

*Please note these times refer to production time, and NOT to shipping time.

To track your order go to this website: https://www.17track.net/en
and enter the tracking number I provided you.