FAQ

U.S Customers

Important Update for U.S. Customers – New Customs Regulations

U.S. Customs and Border Protection is expected to begin enforcing new import regulations for international shipments valued over $800 USD sent to private individuals (B2C – business to customer).

These changes will require formal customs clearance for such shipments, including providing the recipient’s U.S. tax identification number (SSN or EIN), and possibly paying additional import duties and tariffs under the U.S. Harmonized Tariff Schedule (HTSUS).

If your purchase exceeds $800 USD, the recipient may be contacted by U.S. Customs to provide additional information before the package is released.

Care Instructions:

Materials:
 Hand-thrown stoneware pottery made from speckled clay.
 Glaze: Food-safe, lead-free, non-toxic glaze fired at 1220°C.


Care Instructions:

  • Dishwasher, microwave, and oven safe.

  • Do not heat the dish in the microwave without food or liquid inside.

  • Do not use the dish for cooking food; it is intended for reheating only.

  • Avoid sudden temperature changes (e.g., pouring boiling liquids into a cold item).

  • Do not place a hot dish directly on a cold surface.

  • Do not expose the dish to extreme heat or chemicals.

 

Warnings:

  • Not suitable for use on open flames or stovetops.

  • Not intended for children under 3 years due to risk of breakage.

 

Quality Assurance:
All items are carefully hand-finished and sanded to ensure there are no sharp edges.

 

How close will the item I receive be to the photo shown in the listing?

Every item in my shop is handmade, so sometimes there are slight variations in color and size. Isn’t that the charm of old-school craftsmanship though?

Also, keep in mind that every computer monitor/phone screen displays colors a little differently.

Custom and personalized orders

I’d love to hear all about your custom order requests and I’m sure I will be able to craft something we will both enjoy. Drop me a convo and we can get started.

Do you offer gift wrapping or packaging?

I package all of my orders with an abundance of clean, new packing materials, and I aim to use as much recycled material as possible. If you'd like gift wrapping, you can select the option to pay for gift wrapping during checkout.

Purchasing with a Credit Card through PayPal

Click Check out with PayPal and you’ll be redirected to PayPal. Instead of choosing to pay with your PayPal account, select Pay with Debit or Credit Card.
You'll be prompted to fill in your billing and credit card information.
Enter your email address so PayPal can send you a receipt.

Item Description

If you have any doubt or question about an item let me know before your purchase and I’ll be happy to clarify. gigi@madaboutpottery.com

Do you accept returns and exchanges?

Yes! I gladly accept returns and exchanges within five days of delivery as long as the items are shipped back within 14 days at the expense of the buyer.

If your order came broken or damaged in any way - please let me know and send me a picture right away - so I can work on resolving the issue.

That being said, I don’t accept returns or exchanges for sale items or personalized orders. 

The item must be in returned in tip-top shape and any loss in value is the buyer’s responsibility.

Can I contact you with questions about items in your shop?

Please feel free to contact me with any questions, concerns, thoughts or compliments. I love to hear from potential customers and fellow pottery lovers around the world. 

gigi@madaboutpottery.com

When will my order ship?

Since my shop is a one-woman show, every piece is made to order - meaning, I start working on your piece(s) only after your order has been placed. This allows me to maintain the high craftsmanship in my pottery, and to create pieces that are 100% uniquely made for you.

It generally takes me 6-8 weeks to make most pieces.
Dinnerware and larger orders may take up to 8-12 weeks to make.

Delays may occur that are beyond my control, but I will be sure to keep you posted should there be any unexpected changes. 

*Please note these times refer to production time, and NOT to shipping time.

To track your order go to this website: https://www.17track.net/en
and enter the tracking number I provided you.

GERMAN CUSTOMERS

Mad about pottery is registered in compliance with the VerpackG LUCID Act.
As a German customer you can send back all package materials back to me to this address:
Gittit Rad-el
19, Dov Gruner
Tel-Aviv, 6949818
Israel

 

EU Responsible Person (RP):
Fábulas Celestiais Unipessoal Lda
Rua 1º de Abril Nº2/4,
Abrunheira 2710-094 SINTRA, PORTUGAL
Email: rp@efcemail.com